Privacy policy
Candid Creative Studio Limited (“Candid”, “we”, “us”) is committed to protecting your privacy and handling your personal data responsibly.
This policy explains what information we collect, how we use it, and your rights in relation to that information.
Who we are
Candid Creative Studio Limited
56 Queens Road, Penarth, Vale of Glamorgan CF64 1DJ
Email: john@candidcreative.co.uk
Website: candidcreative.co.uk
Candid Creative Studio is the data controller for the purposes of UK data protection law.
What information we collect
We may collect and process the following information:
- Contact details such as name, email address and phone number
- Business or organisation details
- Information you submit via contact forms, project questionnaires or email
- Website usage data (see Cookies below)
We only collect information that is necessary to respond to enquiries, deliver services, or meet legal and contractual obligations.
How we use your information
We use your personal data to:
- Respond to enquiries and project requests
- Prepare proposals, quotations and contracts
- Deliver design and related services
- Communicate about ongoing or completed projects
- Meet legal, accounting and tax obligations
We do not sell or trade your personal data.
Legal basis for processing
We process personal data under one or more of the following lawful bases:
- Consent – where you have actively contacted us or submitted a form
- Contract – where processing is necessary to deliver agreed services
- Legitimate interests – where it is reasonable and expected in a professional relationship
- Legal obligation – where required by law
How we store your data
Your data is stored securely using password-protected systems and trusted third-party services. We take reasonable steps to ensure information is kept safe and only retained for as long as necessary.
Sharing your information
We may share information with trusted third parties only where necessary, such as:
- Accountants
- Printers or production suppliers
- Website hosting providers
- Legal or professional advisers
All third parties are required to handle data responsibly and in line with UK GDPR.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Withdraw consent at any time
To exercise any of these rights, please contact john@candidcreative.co.uk.
How long we keep your data
We retain personal data only for as long as necessary to fulfil its purpose, including legal, accounting or reporting requirements.
Changes to this policy
This policy may be updated from time to time. Any changes will be published on this page.
Cookies policy
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function properly and provide information about how visitors use the site.
Cookies used on this website
Candid Creative uses cookies for the following purposes:
- Essential cookies
Required for the website to function correctly. - Analytics cookies
Used to understand how visitors use the website, such as which pages are visited most often. This helps improve the site’s performance and usability.
Analytics data is collected anonymously and does not identify individual users.
Managing cookies
You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but doing so may affect how the website functions.
For more information on managing cookies, visit www.allaboutcookies.org.
Contact
If you have any questions about this Privacy or Cookies Policy, please contact john@candidcreative.co.uk.